Low Cost Deposits

Sometimes, cruise lines offer low deposit promotions. These deals vary and can range from booking your cruise for just £1 to a reduced deposit.

For all low-deposit offers, the rest of the deposit must be paid within a set time after you book. Our Cruise Specialists will let you know how much is due and your payment dates when you book. If you book online, your confirmation will show your due dates.

You can see all these details in My Booking. Just log in and head to the payments section to view your full breakdown. Please note we can't extend the due date for low deposit balances.

Terms and conditions apply, which our Cruise Specialists will discuss with you. 

For online bookings, please see your confirmation email for full details.

Managing Your Low Deposit

• How can I find out my remaining balance and due date? You can easily view your remaining deposit amount and its specific due date by visiting the payments section within My Booking.
• Will my payment be taken automatically? Yes, we will automatically collect the remaining low-deposit payment from the original card used to make your initial deposit. This can happen at any time on the scheduled date, so please ensure funds are available.
• I need to use a different card for my remaining deposit. How do I change this? If you need to use a different card, this can't be changed. The easiest way is to pay before your remaining deposit before your collection date in My Booking. Once you've settled the deposit balance with your new card, we’ll automatically cancel the scheduled collection from your original card.
• I’ve already paid my deposit balance online — what happens now? If you choose to pay your deposit remainder manually before the collection date, our system will automatically cancel the scheduled collection. There is nothing else you need to do.
• Can I extend my deposit due date? 
  This date is fixed and cannot be changed. To keep your booking secure, please ensure funds are available by the date provided.

Troubleshooting Payment Failures

• Why would a payment fail? Payments can fail for several reasons, such as a card expiring or a technical glitch during collection.
• My payment failed; what should I do? Don't worry! If your payment fails, please use an alternative payment method as soon as possible to ensure your cruise remains secure. The easiest way to pay is from My Booking.
• I received a failure notification, but I have already paid online. If you have already settled the balance manually, you can disregard the automated failure notice. We recommend visiting the payment section within My Booking to ensure your deposit is fully paid.

Changes & Cancellations

• I booked with a low deposit, but can no longer travel. We understand that plans change. If you need to cancel, the remaining deposit amount must be paid in full before the cancellation can be processed. You can view your remaining deposit amount and its specific due date by visiting the payments section within My Booking.
• Can I change my sailing date? We’re happy to help you move your cruise! Please note that the remaining deposit balance usually needs to be paid in full before we can switch you to a new sailing date. Please get in touch by completing our Customer Contact Form.