Planet Cruise Help Centre
Use the search bar or topic categories below to find the information you need, such as our contact details, opening hours, ticketing and port parking. Please see here to contact us and here to access My Booking.
*** If affected by the National Air Traffic Control system outage on Monday 28th August, please see our dedicated article here ***
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All about Cruising
- Cruise terminology
- New to cruising?
- Cabins
- What to wear/dress code
- Dining on cruise ships
- Purchases & gratuities
- Travelling with kids
- Facilities & Services
- Cruise Fares
- How to book a cruise holiday
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Plan your Trip
- Pre-cruise checklist
- Departure Ports
- Car parking & Transfers
- Flights
- Luggage
- Mobility & Medical Assistance
- Immunisations/vaccinations
- Shore excursions
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Manage My Booking
- Getting In Touch & Opening Hours
- My Booking
- Cruise line online portals and apps
- MSC Booking Management
- Amendments
- Drinks Packages
- Onboard Credit
- Loyalty Numbers & Shareholders Benefit
- BOB (Book On Board)
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Tickets and Important Documents
- Your Booking Confirmation
- Online Check-in & travel documents (including luggage labels)
- ATOL & API (Advanced Passenger Information)
- Passport & Visa Information
- Insurance