Passengers may be eligible for compensation if their flight is delayed. This is also known as the EU261 compensation.
However, this will depend on various factors, including how long the delay was, the airline, and the reason for the delay.
When will I be entitled to compensation?
Passengers who are delayed for three hours or more may be entitled to compensation.
What should I do to claim my compensation?
- Make sure that you keep all of your travel documents such as tickets or tickets, boarding passes, your original booking confirmation, and any receipts you may have from out-of-pocket expenses.
- Check with your airline at the time of delay and ask them if they can provide you with a 'Flight Disruption Statement'. This will further assist and support you with your claim.
- Speak to the airline if you need any assistance, such as accommodation.
Duty of care
If you are delayed the airline has a duty of care to their passengers. They should provide refreshments for their delayed passengers.
And where necessary accommodation and transfers to and from should be provided.
How do I make a claim?
Submit your claim directly with your airline.
Visit the airline's website for more information on their delayed flight claim procedure and contact details.
Visit the CAA website for further guidance on compensation claims - CAA Website
Helpful links
Please find a list below of our airline suppliers and links to their websites for further guidance on delays and customer rights.
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