Contact Us
Live Web Chat
Have a question about your booking?
Speak to our Virtual Assistant (24/7) or connect to one of our Customer Service Agents. Chats are currently answered by a team member within 5 minutes.
Open 09:00am-5:30pm Mon - Sun.
TUES 20th Jan 09:30am-5:30pm
Start Webchat
Email Us
Ask a question, amend your booking or arrange a call back by completing our Contact Form.
Enquiries are responded to within 3 working days.
Call Us
If you are departing within the next few weeks or have an urgent question, please speak to one of our Customer Service Agents.
Lines are open 09:00am-5:30pm Mon - Sun.
TUES 20th Jan 09:30am-5:30pm
0239 427 1456
Medical Assistance
Do you require mobility equipment, port assistance or to inform us of any other medical needs?
Please contact our dedicated Special Assistance Team.
Visa Assistance
Do you require visa assistance?
We recommend getting in touch with our trusted visa partner, The Travel Visa Company. They offer expert, personalised support and, for a fee, can assist in preparing your documentation. A dedicated phone number and email address have been set up specifically for Planet Cruise customers.
Tel: 01270 904 557Email: planet-cruise@thetravelvisacompany.co.uk
Post Holiday Feedback
To share post-holiday feedback or get post-departure assistance, please contact our dedicated Customer Resolution Team.
Give Feedback
Manage Booking
View all holiday details, download tickets, make a payment and request changes with "My Booking".
To log in you need your Booking ID, email address, postcode and DoB of your lead passenger.