When am I entitled to a refund?

Refunds are available to customers who are affected by a ‘major change’ to their holiday such as an itinerary change or a cruise cancellation enforced by the cruise line or caused by force majeure or unplanned operational incidents.

We will always try to offer an alternative package (if such is available with the cruise line you are travelling with) or we will try to find a suitable holiday with another supplier. 

Please note some itinerary changes are deemed as minor changes eg. a change of one or two ports, or departure airports, and these do not entitle you to claim a refund. You will be advised if a change is deemed ‘significant’ in accordance with the appropriate contract terms and guidelines.

Cancellation terms will likely apply should you choose not to go on a holiday that is still operating or if you fall ill and can’t proceed with your holiday. Please ensure that you have adequate travel insurance in place.

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