Can I be denied boarding?

Yes, you will be denied boarding if:

• You have an invalid passport
• If you fail the pre-departure health questionnaire (if applicable)
• You arrive too late at the cruise terminal
• You are pregnant over 24 completed weeks at the time of cruise disembarkation
• You have no proof of a mandatory Covid-19 insurance policy (if required by the cruise line)
• You show signs of illness or in case of exposure to a case of COVID-19 (14 days prior to embarkation)
• You test positive upon embarkation
• You are unable to provide vaccination proof (if required by the cruise line)
• You are unable to provide a negative Covid-19 test result (if required by the cruise line)
• The test is not done by the approved testing centre (if required by the cruise line)
• The test is not done within the specified time frames required (required by the cruise line)

There will always be a cruise line representative on-site at the terminal to support any guests who are denied boarding. Please note that the above-mentioned scenarios do not cover all situations where boarding can be denied as it depends on the cruise line's and port authorities' protocols and requirements.

I still need help.