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  1. PlanetCruise Help Centre
  2. Payments & Policies
  3. Refund Policy

Refund Policy

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  • What is your refund policy? When will my refund be processed?
  • How will my refund be processed?
  • Why has my refund taken so long to be processed?
  • When am I entitled to a refund?
  • Why are you requesting bank account details from me?
  • Where should I send my bank details?
  • Will there be a charge to cancel my holiday or can I get a refund?
  • Due to travel restrictions and Covid - 19 uncertainty can I cancel my cruise and get a full refund?
  • If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this?