I need to make a claim on my travel insurance

It is important to have travel insurance in place as soon as you have booked your cruise holiday. If you would like a quote please visit our preferred supplier Holiday Extras.

When do I make a claim?

You should contact your insurance provider as soon as you need to make a claim.

How do I make a claim?

You will need to contact your insurance provider and follow their claim process. Most insurance companies will have a dedicated claim telephone number that you can call.

Can Planet Cruise assist me with my claim?

Yes, we can assist with providing any booking documents that you may need to support your claim. We are also happy to speak to your insurance provider (as long as we have your permission) to answer any questions that they may have.

Please be advised that we cannot complete any claims forms or contact the insurance company on your behalf.

Who do I contact if I need to request documents for my claim?

We have a dedicated Customer Relations team to assist you. The quickest way to contact our Customer Relations team is to fill in our Customer Contact Form.

If you have requested booking documents, please allow up to 7 working days.

For further information on Cancellation invoices, please read 'Cancellation and No-show letter'