Delayed, missed or cancelled flights

Please read the guidance below on what to do in the first instance if you have an issue with your flights.

If you are concerned that you will not arrive in time for your cruise embarkation, please contact our Customer Service Team immediately by submitting a Customer Contact Form.

Please be assured that the form is the quickest way to alert our team inside and outside our office hours.

Delayed flight 

Should you experience delays with your flight, speak with the airline to find out more information. Airline/Airport staff should be able to tell you when you are likely to depart.
 

Missed flight 

Should you miss your flight, speak with the airline to find out if they can get you on the next available flight. You will be liable for any additional costs. Your expenses may be covered by your travel insurance.

Cancelled flight 

If your flight is cancelled before departure, we will make alternative arrangements for you. 
If you are at the airport and the flight is cancelled please speak to the airline. The airline will be responsible for finding an alternative flight for you.