Once your holiday is confirmed, you will be sent a Planet Cruise booking confirmation by email within 24 hours. This document will show the details of the holiday as it was discussed.
If you have booked a package holiday with us, where we act as tour operators, the only invoice that you’ll receive will be the Booking Confirmation we send you. This is also noted on the Booking Confirmation itself.
If you have booked with us as your travel Agency, your Booking Confirmation will state that we are acting as an agent or as your liaison. In this case, we will also pass on any paperwork from the cruise line as appropriate. This will likely include the Invoice from the cruise line.
Please keep these documents safe.
Key information about your booking confirmation
Please note that the cruise line invoice confirms the cruise line’s price of the holiday, which in most cases will differ from that agreed upon at the time of booking. The cruise line’s price will not include any discounts given by us, and the breakdown of costs might be slightly different.
There will also be a difference in the balance due date required by us versus the cruise line. We do collect balances in advance of the cruise line’s balance due date to ensure we have sufficient time to transfer the balance to the cruise line.
For further assistance with your booking confirmation, please see the following articles in our Help Centre;
What should I do if there is an error on my booking confirmation?
Why does the balance due date on my Planet Cruise booking confirmation and cruise line invoice not match?
When is my final balance due date?