When will I receive my holiday confirmation email?

Once your holiday is confirmed, you will be sent an Iglu.com Booking Confirmation, by email, within 24 hours. This document will show the details of the holiday as it was discussed. 

If you have booked a package holiday with us, where we act as Tour Operators, as shown on your Confirmation, the only Invoice you receive will be the Booking Confirmation we send you. 

If you have booked with us as your Travel Agency, your booking confirmation will state that we are acting as an agent or as your liaison. In this case, we will also pass on any paperwork from the cruise line as appropriate. This will likely include the Invoice from the cruise line.

Please keep these documents safe.

Please note that the cruise line invoice confirms the cruise line’s price of the holiday, which in most cases will differ from that agreed upon at the time of booking. The cruise line’s price will not include any discounts given by us and the breakdown of costs might be slightly different. Please also note that there will be a difference in the balance due date required by us versus the cruise line. We collect balances in advance of the cruise line’s balance due date to ensure we have sufficient time to transfer the balance to the cruise line.

If you have booked a package holiday with us, where we act as Tour Operators, as shown on your Confirmation, the only Invoice you receive will be the Booking Confirmation we send you.

For more assistance with your booking confirmation, please read 'What should I do if there is an error on my booking confirmation?'

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