I cannot log into My Booking
If you are unable to log in to your booking via My Booking, please check that the data you are entering matches the information we have in our reservation system. You can check your name and booking reference on the most recent booking confirmation.
If you can log in with incorrect details, please do so. Then use our Customer Contact Form to send off a request to amend the details.
Why cannot I not see my flight or hotel details
If you have booked a handcrafted holiday with us (this is when Iglu acts as your tour operator), some of your package elements may not be confirmed until closer to your departure date.
This is common if you book your holiday before the flights or accommodation are available (this is often referred too as out of date range (OODR).
If your flights and/or accommodation is out of date range, we will confirm the price, but the flight times and accommodation details will be for guidance only.
Flights:
We aim to confirm your flight details no later than six months before you travel. Flights will often be the last element of our handcrafted packages to be confirmed. We will send you an email with your full flight details and the details will also be available in My Booking..
Hotels:
You will be booked into a standard room with a room-only board basis, unless you requested an upgrade or specific arrangements when booking.