Whether it’s an exclusive Iglu Cruise deal or a promotion directly from one of our cruise line partners, a low deposit is a fantastic way to secure your dream holiday. These offers let you lock in your perfect cabin for as little as £1, giving you the financial flexibility to plan the rest of your trip at your own pace.
How it works: When you book with a low deposit, the remaining balance of the full deposit is due at a later date.
- If you book with a Cruise Specialist: They will confirm your specific balance and due date during your call. You will also receive a copy in your confirmation email.
- If you book Online: You’ll see your full payment schedule clearly displayed before you confirm your booking, followed by a copy in your confirmation email for your records.
Manage your payments The easiest way to keep track of your booking is through [My Booking]. Simply log in and head to the payments section to:
- View your balance: See exactly how much is left on your deposit and when it’s due.
- Track automatic collection: Check the date we will automatically collect the payment from your original card.
- Pay early: Settle your balance manually at any time if you’d prefer to get it ticked off your list.
Please keep in mind that low deposit due dates are fixed to keep your booking secure. You can find more specific details in our FAQs below or check the full Terms and Conditions on your booking confirmation.
Managing your low deposit
- How can I find out my remaining balance and due date? You can easily view your remaining deposit amount and its specific due date by visiting the payments section within My Booking.
- Will my payment be taken automatically? Yes, we will automatically collect the remaining low-deposit payment from the original card used to make your initial deposit. This can happen at any time on the scheduled date, so please ensure funds are available.
- I need to use a different card for my remaining deposit. How do I change this? If you need to use a different card, this can't be changed. The easiest way is to pay before your remaining deposit before your collection date in My Booking. Once you've settled the deposit balance with your new card, we’ll automatically cancel the scheduled collection from your original card.
- I’ve already paid my deposit balance online — what happens now? If you choose to pay your deposit remainder manually before the collection date, our system will automatically cancel the scheduled collection. There is nothing else you need to do.
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Can I extend my deposit due date?
This date is fixed and cannot be changed. To keep your booking secure, please ensure funds are available by the date provided.
Troubleshooting payment failures
- Why would a payment fail? Payments can fail for several reasons, such as a card expiring or a technical glitch during collection.
- My payment failed; what should I do? Don't worry! If your payment fails, please use an alternative payment method as soon as possible to ensure your cruise remains secure. The easiest way to pay is from My Booking.
- I received a failure notification, but I have already paid online. If you have already settled the balance manually, you can disregard the automated failure notice. We recommend visiting the payment section within My Booking to ensure your deposit is fully paid.
Changes & cancellations
- I booked with a low deposit, but can no longer travel. We understand that plans change. If you need to cancel, the remaining deposit amount must be paid in full before the cancellation can be processed. You can view your remaining deposit amount and its specific due date by visiting the payments section within My Booking.
- Can I change my sailing date? We’re happy to help you move your cruise! Please note that the remaining deposit balance usually needs to be paid in full before we can switch you to a new sailing date. Please get in touch by completing our Customer Contact Form.