If your holiday was affected by recent events in the Middle East

If you have recently returned from a holiday disrupted by the ongoing situation in the Middle East, we are here to help you navigate your next steps for potential claims and refunds.

How to get in touch

To help us process your request as quickly as possible, please email our dedicated team:
Email: customer.relations@iglu.com
Subject Line: Post-Holiday Claim - [Your Booking Reference Number]

What to include in your email

To ensure a smooth review of your case, please include the following details in your message:
Booking Reference: Your Iglu booking reference
Description of Disruption: A brief summary of how your trip was impacted (e.g., flight cancellation, missed cruise embarkation, or hotel stay cut short).
Receipts & Documentation: Please attach scans or clear photos of any itemised receipts for emergency hotel accommodation or flights

Important Information for Returned Customers

Airlines & ‘Duty of Care’: If your flight was delayed or cancelled, your airline is legally responsible for your immediate care (meals and accommodation). We recommend submitting these claims to the airline first, as they have a direct legal obligation to reimburse these specific costs.
Travel Insurance: We suggest reviewing your insurance policy's ‘Travel Disruption’ section to see if you have additional coverage for these specific circumstances.
Processing Times: Due to the high volume of customers affected by recent regional events, it may take our team slightly longer than usual to respond. We are working through all claims in the order they are received and appreciate your patience.