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  1. PlanetCruise Help Centre
  2. Payments & Policies

Payments & Policies

Making A Payment

  • When is my balance due?
  • How can I pay my balance?
  • Payment Plan
  • Bank transfer (powered by American Express) payment process
  • Do you accept cheques?
  • Can I settle my balance differently to how I paid my deposit?
See all 10 articles

Future Cruise Credits

  • What is FCC and how does it work?
  • How long does it take to apply FCC to my booking?
  • What is the difference between RCN and FCC?
  • Why has my FCC not been applied to my new booking yet?
  • Can I use my FCC with any cruise line?
  • Why can I not use my whole FCC for my cruise?
See all 13 articles

Refund Policy

  • What is your refund policy? When will my refund be processed?
  • How will my refund be processed?
  • Why has my refund taken so long to be processed?
  • When am I entitled to a refund?
  • Why are you requesting bank account details from me?
  • Where should I send my bank details?
See all 9 articles

Cancellation Policy

  • I cannot travel on the date I have booked, can I change the date of my sailing?
  • What are the charges if I need to cancel my booking?
  • If my cruise is cancelled, what are my options when picking an alternative cruise at a later date?
  • If I cancel my cruise, will a £25pp cancellation charge be added?

About Iglu & know your rights as our customer

  • Are Planet Cruise my Travel Agency or Tour Operator?
  • Can I be denied boarding?
  • What happens to my cruise if there is a Hurricane, Typhoon or other weather related issue?