Payments & Policies
Making A Payment
- When is my balance due?
- How can I pay my balance?
- Payment Plan
- Bank transfer (powered by American Express) payment process
- Do you accept cheques?
- Can I settle my balance differently to how I paid my deposit?
Future Cruise Credits
- What is FCC and how does it work?
- How long does it take to apply FCC to my booking?
- What is the difference between RCN and FCC?
- Why has my FCC not been applied to my new booking yet?
- Can I use my FCC with any cruise line?
- Why can I not use my whole FCC for my cruise?
Refund Policy
- What is your refund policy? When will my refund be processed?
- How will my refund be processed?
- Why has my refund taken so long to be processed?
- When am I entitled to a refund?
- Why are you requesting bank account details from me?
- Where should I send my bank details?