Cancellation and Refund Policies

Cancellation Policy

• Can I cancel my cruise within 24 hours?
• I need to cancel my cruise booking, are there any charges?
• Can I change the date of my sailing?
• My cruise has been cancelled by the cruise line, what are my options?
• Cancellation Invoice and No-Show Letter

Refund Policy

• What is your refund policy?
• When am I entitled to a refund?
• Why are you requesting bank account details from me?

About Planet Cruise & know your rights as our customer

• Are Planet Cruise my Travel Agency or Tour Operator?
• Can I be denied boarding?
• What happens to my cruise if there is a Hurricane, Typhoon or other weather related issue?