What should I do if my flight is cancelled?

Before you your departure date
If your flight is cancelled before your departure date, our Change Control Team will be in contact with you once they have received notification of this from our supplier. Our team will be happy to discuss alternative options with you.

If you believe that you have seen a change to your flight, please contact our team to discuss this further.

On the day of departure

If your flight is cancelled on the day that you are due to travel, you must speak to the airline/cruise line that you are travelling with. It will be their responsibility to re-schedule your flight and get you to your destination as quickly as possible.

Are you booked on a Tailor-made package?

If you are booked on an Iglu tailor-made package and your flight has been cancelled on the day of departure, please contact our team as soon as possible.