Our customers are at the forefront of everything that we do. And we sincerely appreciate your feedback.
Should you have an issue prior to travelling that you wish to discuss further, please contact our Customer Care Team. You can talk to a member of our webchat team, who will be more than happy to assist you.
We understand that things can and do go wrong. And whilst we do our very best to ensure all of our customers are happy and have amazing cruise experiences, we do have a dedicated team to help resolve any complaints that you may have.
If you have travelled and wish to make a complaint, please do so in writing by emailing our Customer Relations Team, email@example.com
Please be advised, that our Customer Relations team has up to 28 days in which to respond.