We have created a Customer Contact Form for our customers. You can access the form by logging in to your own cruise booking via My Booking. A member of our team will aim to respond to your request within 72 hours.
If you are travelling within 3 months, or for more complex changes/requests please speak to a Customer Care advisor. For more information on how to contact our team, please visit our Contact Us page and chat with one of our friendly Customer Care advisors.
Changes you can request by filling out the Customer Contact Form are as follows;
- Upgrade cabin or flights
- Change sailing date. itinerary
- Change flights
- Change transfers/hotels
- Change dining times/dietary requests
- Change bed configuration
- Update information (name, date of birth, contact details, other)
- Add/remove a guest from booking
- Link bookings
- Add extras (drinks packages, car parking, excursions, luggage)
- Cancel booking
Please access your booking through our 'My Booking' and fill out our Customer Contact Form. One of our Customer Care Team will be in contact with you.