How can I pre-book or pre-select my flight seats directly with the airline?

If you have a Tailor-made package with us, this means that we have booked your flights for you. We will try to provide you with the airline flight locator (PNR number) where possible, as this is normally the reference you need if you want to log on to the airline website to manage your flights. If we have the locator, it will be shown in your Iglu Booking Confirmation in the Flights section, as well as in My Booking.

However, there are certain circumstances where we may be unable to supply a locator, or where it may not enable you to access your flights. 

Examples include: 

• When your flight is booked under a "Codeshare". This is where several airlines may sell seats under their own flight number
• If the seats are part of a group allocation or are on a charter flight, a locator may not be available for use.
• The flights have yet to be ticketed. We will aim to ticket your flights 45 days prior to travel.

I am not sure if I have a Tailor-made package

No problem! Simply check your booking confirmation email that was sent to you after you made the booking with us. At the top of your email will be the Iglu booking reference. If your reference is preceded by the letter 'T' this indicates that you have booked onto one of our Tailor-made holidays. If you do not have a letter at the beginning of your Iglu reference please visit 'How to pre-select your flight seats if the cruise line has arranged the flights' for further information.

Where can I find my airline reference?

It's important to note that your airline reference is often not available at the time of booking. We will update our system when we have been notified of your unique airline reference number. Once our system has been updated your airline reference will be noted on your booking confirmation email. You will be able to see your airline reference (highlighted in yellow below) by logging into My Booking. and clicking on 'Flights' in the menu (listed to the left of your screen).

 

Again, head to My Booking to view your flight details, including the name of the airline that you are flying with. 

 

I have logged into My Booking and I do not have any flight details

There are many reasons why your flight details may not be showing when you log in to My Booking;

• Your booking is a fly-cruise that has been arranged through the cruise line and the flight details have not been confirmed yet. Our team will update your booking once we have received the confirmed details from the cruise line supplier.
• You have booked an Iglu tailor-made package (if you are unsure - check your Iglu booking reference at the top of your booking confirmation email. An Iglu tailor-made package booking reference number will be preceded by the letter 'T') and the flights are out of date range. 
• The flights have yet to be ticketed. We will aim to ticket your flights 45 days prior to travel.

 

I have the details I need, and I am ready to book my flight seats, what do I do next?

If you can see your airline and a flight locator on your Iglu Booking Confirmation and wish to log in to manage your flights, please feel free to try this. 

Please note that the process for booking flights will vary depending on who you are flying with. And you are bound by their terms and conditions. 

Some airlines will charge to pre-book seats.

 

We have put together a list of our most commonly used airlines, to help guide you in pre-booking your flight seats. 

In most cases, you cannot pre-select your flight seats until the airline has ticketed your flight, which is around 45 days before your departure date.

 

British Airways
You can choose your seat for free from 24 hours before departure when check-in opens, unless you have booked a Basic ticket (economy, hand baggage only) where your seat is allocated to you.

Virgin Atlantic
If you are flying in the Economy cabin, you can choose your seat for free at check-in, or at any time for a fee. If you are flying in the Premium or Upper-Class cabins, you can choose your seat for free at any time. If you want to select a Preferred Seat or an Exit Row seat, these seats have an additional charge and the price will show when you hover over them.

 

Delta

Your seat will not be assigned until after you check in to your flight. If your seat number does not appear on your boarding pass, your seat will be assigned at the gate before you board. For more information please visit the airlines website by clicking here.

 

Westjet

Seats can be selected any time up to 24 hours before your flight using Manage Trips. Fees may apply for seat selection based on the fare purchased and the location of the seat on the aircraft. If you choose not to reserve a seat in advance, you can select a Standard seat for no fee* at the time of check-in. As of November 7, 2023 fees for Preferred and Exit row seat selection will apply during check-in for Econo and EconoFlex fares.

 

Qantas

You can select your seat on Qantas-operated flights any time before you fly. The earlier you do so, the more choice you have. A charge may apply, depending on the seat type selected. For more information please visit the airlines website by clicking here.

 

Emirates

Book a Regular, Preferred, or Twin seat for free when online check‑in opens 48 hours before your flight. We’ll automatically allocate you a seat selection free of charge if you have specific needs, for example, if you’re traveling with an infant or if you have medical requirements.

 

Singapore Airlines

Depending on the fare type you choose, you may select a seat in advance for free or a fee. Alternatively, you may select any available Economy Class seat for free when online check-in opens, 48 hours before your flight departs.

 

Etihad

Choosing your seat with Etihad when you check in online with them. You may be able to pre-select your seat prior to checking in, however, there may be a charge. For more guidance on this, visit their website by clicking here.

 

Cathay Pacific

Seat reservations can be made any time before check-in closes. 

American Airlines

The easiest way to choose your own seat is to visit the American Airlines website, aa.com, or their mobile app and choose your seat there.

United Airlines
You can choose a seat on the United app or via their website. If no seat assignments are available, you can check back closer to departure to see whether seats have become available.

Low-cost and charter airlines.

For EasyJet bookings, you must add your Advanced Passenger Information before you fly and check in online. You can pre-book seats as well as add extra luggage by logging in on their website using their booking reference number (Flight Locator).

For Jet2 flights, you can log in using your reference and the details of the Lead Booker and manage seats, luggage, etc. from there.

For TUI flights, if you buy Select Your Seat, you will be able to select your seats 90 days before your return flight. If you have bought an upgraded seating product, like Extra Space Seats, Extra Legroom Seats, or Premium Seats, you'll be able to select your seats as soon as you have booked.

 

Important information:

We strongly advise completing your passenger information (Passport details etc) as soon as you can, as this also helps the airline to release flight tickets, in the same way as it does for cruise tickets. Please complete your Advanced Passenger Information on the cruise line and airline website. 

 

 

I still need help.